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Fitbit users report missing health metrics in Google Health app

Users say heart-rate variability, blood oxygen and other Vitals stats are showing no data, and Google has told at least one customer a fix may not arrive soon.

Fitbit users report missing health metrics in Google Health app
Credit: TechRadar

Key takeaways

  • Fitbit users report that breathing rate, blood oxygen, resting heart rate, skin-temperature variation and heart-rate variability are missing from the Google Health app.
  • Reddit users suspect the Fitbit 5.12 update, though Google has not confirmed a cause.
  • Google support told one user the company is aware of the problem but did not promise a near-term fix.
  • Reported workarounds include reinstalling the app, signing out and back in, or toggling chart ranges, with mixed results.
In this article
  1. What users are seeing
  2. A software update is the suspected cause
  3. Workarounds that some users tried
  4. Why it matters

What users are seeing

Owners of Fitbit wearables are reporting that several daily health metrics have disappeared from the Google Health app that syncs with their devices, according to TechRadar. Threads on social media describe the Vitals section showing no data instead of the usual readings.

(Image credit: Fitbit)
Credit: TechRadar

The affected measurements, based on those reports, include breathing rate, blood-oxygen levels, resting heart rate, skin-temperature variation and heart-rate variability. Some users say their device still logged sleep overnight and that older days of data remain visible, while the most recent readings are the ones that appear to be missing.

A software update is the suspected cause

Discussion on Reddit has pointed to Fitbit's 5.12 update as a possible trigger. One poster said the problem began after that release and asked others whether they had recently updated the app. That link has not been confirmed by Google, and the company has not publicly named a cause.

Google has not been entirely silent. A member of its support staff told one Reddit user that the company is aware of the issue and will keep monitoring it and updating its team on the impact to customers. The same response stopped short of promising a remedy, indicating that a fix might not come soon.

Workarounds that some users tried

With no official fix announced, users have been trading possible workarounds. Some report that uninstalling the Google Health app and installing it again restores the missing figures, though one Redditor warned the Vitals data resets each day, meaning the process might have to be repeated every morning.

Google logo on a black background next to text reading 'Click to follow TechRadar'
Credit: TechRadar

Others suggest signing out of the app and back in, or switching a metric's chart from weekly to monthly and then back to weekly. These are anecdotal reports from social media rather than confirmed solutions, and results appear to vary between users.

Why it matters

Fitbit devices are bought largely for the health tracking they promise, so gaps in the Vitals section undercut a core reason people wear them. The frustration is sharper because the missing data is recent: historical readings remain, but the latest numbers that users check day to day are the ones affected.

The episode also highlights how dependent wearable owners are on companion software. A change in an app can make a working sensor look broken, and when the vendor does not commit to a timeline, users are left with improvised fixes and no clear guidance. Anyone affected should watch Google's official support channels for updates rather than rely on social media workarounds alone.

Sources

  1. Fitbit users’ metrics are missing from Google Health — and there’s no fixTechRadar

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